Refund and Returns Policy

Returns and exchanges are permitted within 30 days of confirmed delivery (see conditions), however shipping and restocking fees apply (see conditions). After 30 days, refunds and exchanges aren’t permitted.

To be eligible for a return or exchange, items must be unused, in their original packaging (ex. with tags attached) and in the same condition as they were delivered.

To initiate a return or exchange, please email your request with order number and photos of any damage or defects (if applicable) to returns@mosharistudio.com. All returns and exchanges are subject to approval and Moshari Studio reserves the right to decline any request. 

You should receive an email within 5 business days with acceptance or rejection of the return or exchange. If return or exchange is accepted, this email will include instructions for how to return the item. If you don’t receive an email, please check your spam folder. If you still find no reply, forward the original message from your sent emails to returns@mosharistudio.com.

Once Moshari Studio receives and inspects returned items, purchasers should receive a confirmation email. No damaged items will be eligible for refund or exchange if that damage was not reported within 24 hours of confirmed receipt. 

Refunds are processed using the charge card that was used for the original purchase, minus any shipping and restocking fees. Exchanges are charged for additional cost of shipping replacement items and a restocking fee. Failure to authorize shipping will result in no exchange item being fabricated or sent.